Kiriya Terms and Conditions — Know Your Rights

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and Kiriya ("Kiriya", "we", "us", "our"), the operator of the online gaming platform accessible at kiriya.io. By registering an account, making a deposit, or using any part of the Kiriya platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

Kiriya is an online gaming platform designed specifically for players in Bangladesh. All transactions on Kiriya are conducted in Bangladeshi Taka (BDT). Kiriya supports local payment methods including bKash, Nagad, and Rocket to make the experience as straightforward as possible for players in Bangladesh.

These Terms should be read alongside Kiriya's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Kiriya. If you do not agree with any part of these Terms, you must not use the Kiriya platform.

2. Eligibility

To register and use the Kiriya platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a natural person — corporate entities may not register as players on Kiriya.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be a current employee, contractor, or immediate family member of a Kiriya employee.
• You must not have been previously excluded or banned from the Kiriya platform.

Kiriya reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, Kiriya may suspend or close your account and withhold any pending withdrawals pending investigation.

3. Account Registration

Each player is permitted to hold one Kiriya account only. Opening multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. Kiriya uses automated systems to detect duplicate accounts, and any accounts identified as duplicates will be closed without notice.

When registering on Kiriya, you must provide accurate and complete information. This includes your full legal name, date of birth, email address, and mobile number. You are responsible for keeping this information up to date. Providing false information during registration is a breach of these Terms and may result in immediate account closure.

Your Kiriya account is personal to you. You must not share your login credentials with any other person, allow any other person to access your account, or use another person's account. Kiriya will treat all activity on your account as having been authorised by you.

• Use a strong, unique password for your Kiriya account.
• Enable two-factor authentication in your account settings.
• Log out of your account when using a shared or public device.
• Contact Kiriya support immediately if you suspect unauthorised access to your account.

4. Deposits & Payments

Kiriya accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All deposits are credited to your Kiriya account in real time under normal conditions. The minimum deposit amount is 100 BDT. There is no maximum deposit limit, though Kiriya reserves the right to apply limits at its discretion for security or compliance reasons.

Deposits on Kiriya are free of charge — Kiriya does not apply any processing fee to incoming deposits. However, your mobile wallet provider may apply their own transaction fees, which are outside Kiriya's control.

• Deposits must be made from a payment method registered in your own name.
• Third-party deposits — where someone else funds your account — are not permitted.
• Kiriya does not accept cash deposits or bank transfers at this time.
• If a deposit fails to credit within 30 minutes, contact Kiriya support with your transaction reference number.

5. Withdrawals

Kiriya processes withdrawal requests to the same payment method used for the most recent deposit. The minimum withdrawal amount is 200 BDT. Under normal operating conditions, withdrawals are processed within 15 minutes of the request being submitted.

Before a withdrawal can be processed, your account must be fully verified. This means your identity documents must have been reviewed and approved by the Kiriya compliance team. Withdrawals submitted before verification is complete will be held until the process is finalised.

• Withdrawals can only be made to a payment method registered in your own name.
• Kiriya does not charge a fee for standard withdrawals.
• Bonus funds cannot be withdrawn until the applicable wagering requirements have been met in full.
• Kiriya reserves the right to request additional verification documents before processing large withdrawals.
• Withdrawals may be delayed during periods of high volume or scheduled maintenance.

6. Bonuses & Promotions

Kiriya offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms, including wagering requirements, minimum odds, time limits, and game restrictions. These specific terms are published alongside each bonus offer and form part of these Terms.

General bonus rules that apply across all Kiriya promotions unless otherwise stated:

• Bonus funds are separate from real money funds. Real money is used first; bonus funds are used after.
• Wagering requirements must be met before any bonus-derived winnings can be withdrawn.
• Bonuses are intended for recreational players. Kiriya reserves the right to withhold bonuses from players whose betting patterns suggest bonus abuse.
• Each promotion is available once per player, per household, per IP address, and per payment method unless explicitly stated otherwise.
• Kiriya reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• In the event of a dispute regarding a bonus, Kiriya's decision is final.

7. Game Rules & Fairness

All games available on the Kiriya platform use a certified Random Number Generator (RNG) to determine outcomes. Game results are independent of previous results and cannot be influenced by Kiriya, the game provider, or the player. Published Return to Player (RTP) percentages are theoretical long-term averages and do not guarantee specific outcomes in any individual session.

Each game on Kiriya has its own set of rules, which are accessible within the game interface. It is your responsibility to read and understand the rules of any game before placing a bet. Kiriya is not responsible for losses resulting from a player's misunderstanding of game rules.

• Bets placed and confirmed cannot be cancelled or reversed.
• In the event of a game malfunction, all bets and payouts related to the affected round are void.
• If a game disconnects mid-round, the round will be completed automatically according to the game's rules. The result will be recorded in your account history.
• Kiriya reserves the right to void bets placed at incorrect odds or on games displaying erroneous information due to a technical error.

8. Prohibited Conduct

The following activities are strictly prohibited on the Kiriya platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Opening or operating more than one Kiriya account.
• Providing false, misleading, or fraudulent information during registration or verification.
• Using stolen, fraudulent, or unauthorised payment methods to fund your account.
• Colluding with other players to gain an unfair advantage in any game.
• Using automated software, bots, scripts, or any other artificial means to interact with the Kiriya platform.
• Exploiting software bugs, errors, or vulnerabilities for financial gain. Any winnings obtained through exploitation of a bug are void.
• Attempting to launder money or use Kiriya for any illegal financial activity.
• Harassing, threatening, or abusing Kiriya staff or other players.
• Accessing the Kiriya platform from a jurisdiction where online gambling is prohibited.

9. Account Suspension & Closure

Kiriya reserves the right to suspend or close any player account at any time, with or without prior notice, if Kiriya has reasonable grounds to believe that:

• The player has breached any part of these Terms.
• The player has provided false information during registration or verification.
• The player's account has been involved in fraudulent, collusive, or illegal activity.
• The player is under 18 years of age.
• Continued operation of the account poses a risk to Kiriya, other players, or third parties.

If your account is suspended pending investigation, you will not be able to log in, deposit, or withdraw during the suspension period. Kiriya will notify you of the suspension and the reason for it where legally permissible to do so.

You may also request the closure of your own Kiriya account at any time by contacting support at [email protected]. Any real money balance remaining at the time of closure will be returned to your registered payment method, provided all verification requirements have been met and no outstanding investigations are pending.

10. Responsible Gaming

Kiriya is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gambling activity, all accessible directly from your account settings:

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit.
• Session time reminders: Receive an alert after a specified period of continuous play.
• Reality check: A periodic on-screen reminder showing how long you have been playing and your net result for the session.
• Self-exclusion: Lock your account for a defined period ranging from 24 hours to six months. During self-exclusion, you cannot deposit, play, or receive promotional communications from Kiriya.
• Permanent closure: If you wish to stop gambling permanently, Kiriya can close your account on a permanent basis.

For more information about responsible gaming tools and external support resources, please visit the Responsible Gaming page.

11. Privacy & Data

Kiriya collects and processes personal data in accordance with its Privacy Policy. By registering on Kiriya, you consent to the collection and processing of your personal data as described in that policy. Key points include:

• Kiriya collects the personal information you provide during registration and verification.
• Transaction data, gameplay history, and device information are collected for security, compliance, and service improvement purposes.
• Kiriya does not sell your personal data to third parties.
• Data is shared with payment processors, identity verification providers, and regulatory authorities only where necessary and legally required.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Kiriya's total liability to you for any claim arising out of or in connection with your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

Kiriya is not liable for:

• Any loss of profits, revenue, data, or goodwill arising from your use of the platform.
• Losses resulting from internet connectivity issues, device failures, or third-party service outages beyond Kiriya's control.
• Losses resulting from your failure to keep your account credentials secure.
• Indirect, consequential, or punitive damages of any kind.

Nothing in these Terms limits Kiriya's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

13. Changes to These Terms

Kiriya reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. For significant changes, Kiriya will notify registered players via email or an in-platform notification.

Your continued use of the Kiriya platform after the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account.

14. Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the Kiriya support team:

• Email: [email protected]
• Live chat: Available 24/7 via the chat icon in your Kiriya account.
• Response time: Kiriya aims to respond to all enquiries within 2 hours.

For complaints that cannot be resolved through direct contact with Kiriya support, you may escalate the matter to the relevant regulatory authority under whose licence Kiriya operates. Details of the applicable regulatory body are available on request from the support team.